CONTACT SUPPORT
Still need a hand?
Include the app version, device model, operating system, a description of the issue, and relevant steps. Screenshots can help, but remove personal information first.
r3messtudios@gmail.com ↗R3MES STUDIOS / SUPPORT
Blockrix support.
Troubleshooting, privacy information, and a direct line for questions.
Common issues
Close and reopen the game, check your connection where online features are involved, and install any available update from the official store. If the issue continues, note the steps that caused it.
Ads and rewards
An ad may be unavailable because of connectivity, regional availability, or advertising demand. For a missing reward, note the time, what you selected, and whether the ad completed. Contact support with those details; a reward or recovery cannot be guaranteed.
Saved progress
Progress may be stored on your device. Avoid clearing app data or uninstalling as a troubleshooting step: local progress may be lost. Cloud backup and cross-device recovery are not currently promised. Contact support before making changes to your saved data.
Performance and stability
Restart the game, close unused apps, check available device storage, and keep your operating system up to date. If you notice overheating or repeated crashes, stop playing and send your device model, operating system, and app version.
Privacy and consent choices
Open Privacy Options in the game to review or change available consent choices. Availability and choices can depend on your region. Read the Blockrix Privacy Policy or contact us for a privacy request.